Ann M. Fricke is director of operations for Dakkota Integrated Systems.
Fricke, who joined the Dakkota team in 2011, is responsible for managing all facets of quality for the organization, including strategy and systems development and improvement, advanced and new model launch quality, current quality and customer satisfaction, business systems, all customer required certifications, and supplier quality management. She also tracks organizational performance metrics.
Her 15-year background in automotive and manufacturing environments with expertise in Class A surface inspection and management, consistent and documented improvement in customer and audit performance, metric monitoring systems and overall performance, and streamlined business system management enhance her strong focus on customer service.
She holds a bachelor’s degree in industrial psychology from Michigan State University, along with a master’s degree in business with an emphasis in strategic management from Davenport University. She is a member of the American Society of Quality and a Certified Quality Manager of Organizational Excellence through the Society.